Commercial Collection Manager

Location: Itasca, IL

Type: Full Time

Min. Experience: Manager/Supervisor

One of the fastest growing Commercial Collection Agencies in the United States, based in Itasca IL, seeks self-motivated, team leader to  assist with our Commercial Collections Department. The ideal candidate is someone who has mastered the art of collections and negotiations with at least 5 years of commercial collection experience. Commercial experience is a must.

We were listed among “The Best Places to Work in Collections” because we provide challenging and rewarding work; in a competitive, professional and friendly environment that is second to none. We have a strong commitment to our industry, our colleagues, and our clients.

The ideal candidate will possess the knowledge, skill and ability to perform the following key responsibilities:

  • Supervision of personnel involved in the collection of commercial accounts.
  • Acts to ensure that associates’ perform within the level of expectations.
  • Help train and develop staff to efficiently carry out job duties and tasks.
  • Ensures staff upholds Collection Compliance regulations.
  • Controls work-flow on a day-to-day basis.
  • Any other duties as assigned.


  • High school diploma or equivalent required. Bachelor’s degree preferred with 5-7 years of related experience and/or training; or equivalent combination of education and supervision experience.
  • Thorough understanding of collection techniques.
  • Demonstrated leadership skill in supervising others.
  • Strong Oral and Written skills.
  • Demonstrated judgment and problem solving using an analytical approach to resolution.
  • Knowledge of insurance industry is a plus.
  • Able to provide positive feedback and keep team members motivated. 

Brown & Joseph provides a comprehensive benefits package including medical, dental, vision, life, and PTO benefits.


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