Collection Specialist

Location: Itasca, IL

Type: Full Time

Min. Experience: Experienced

One of the fastest growing prominent Commercial Collection Agencies in the United States, based in Itasca IL, has a position open for an experienced Sr. Collector for international claims.  Qualified candidates must have a minimum 3 to 5 years' experience as a commercial collector. The candidate will negotiate payment payments with businesses who have outstanding delinquent accounts with our clients. You will make outbound telephone calls, examine debtor’s financial situation, review trade documents, contracts, resolve disputes, and work to establish a resolution. This is an onsite position at our company headquarters in Itasca IL.


  • Resolve disputes, create urgency, and negotiate the best possible payment arrangement if the business cannot pay their balance in full.
  • The negotiation process involves reviewing the account information in the collection software system, and asking questions of the debtors in order to better understand perceived obstacles to payment.
  • Maintaining a positive, problem-solving approach and positive relationships within a team environment.

The candidate must be highly motivated, competitive and focused as well as commission driven. You must also be energetic, assertive, charismatic, and able to easily handle rejection.


  • Good problem solving skills.
  • Good written, verbal, active listening and phone communication skills.
  • Good negotiation and persuasion skills.
  • Ability to maintain composure with difficult or irate debtors. Must remain professional at all times.
  • Proficient personal computer skills.
  • Ability to work in a fast paced environment where change is common.


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